Outsmart the Availability Heuristic

Salient events are easier to remember, so we give them more importance in our decisions. Psychologists call this simple fact “the Availability heuristic”, which is a cognitive bias.

Cognitive Bias?

Remember that cognitive biases are mental shortcuts that help us survive in a dangerous world, but they fool us in a complicated one. When you see a lion in the Serengeti, you need to run without thinking. But when you decide to buy a car, it would be better to avoid running to buy the one you see frequently in the ads and think thoroughly before making the decision.

Examples of the Availability Heuristic

Salient memories from one’s experience will impact its future decision, when searching for a job, a neighborhood, a partner, a vacation destination, etc. We focus on that specific event and forget about the rest. We make a poor decision, and we often regret it.

Plane crashes are so rare that everyone knows about them when they happen. Yet they seem to horrify people much more than car accidents, which cause many more victims… Sharks, Tsunamis, Terrorist attacks, etc. These are a salient cause of death, but they have, by far, the least number of victims compared to car accidents or medical errors.

AvailabilityHeuristic.png

The media are an enormous « availability bias » machine. Journalists and reporters are both victims and contributors to this social phenomenon. A journalist that reports “a plane departing from Berlin had landed safely in CDG airport this afternoon” will most probably lose his job. Continue reading “Outsmart the Availability Heuristic”

When Can We Trust an Expert’s Intuition?

I recently read the book “Blink, the power of thinking without thinking“, by Malcolm Gladwell. A book about the magic of experts’ intuition. The book left me with big questions on expertise and intuition, so I had to dig deeper. I am convinced that experts’ intuition is not always reliable, what I found is that it depends on the domain of expertise and the expert’s experience in the domain.

In this post I summarize 2 approaches to intuition:

  • Naturalistic Decision-Making (NDM)
  • Heuristics and Biases (HB)

The confrontation of these 2 approaches results in 3 conditions for reliable intuition, abbreviated as REF:

  • Regularity
  • Exposure
  • Feedback

For starters, we define intuition as the ability to detect a pattern and solve problems rapidly, without relying on conscious reasoning.

Reasoning versus Intuition directional signs

Two Approaches to Intuitive Expertise: NDM vs. HB

The first approach to intuitive expertise is naturalistic decision-making (NDM). It is focused on the decisions made in real life by experienced people such as firefighting commanders, nurses, chess-masters, etc. NDM aims at demystifying the intuition by searching for the cues that led to the expert judgment.

Continue reading “When Can We Trust an Expert’s Intuition?”